Terms of Service

01Agreement to these terms

These Terms of Service ("Terms") govern your use of the Mentra iOS app and related services ("Mentra," "the Service"), operated from Thailand. By creating an account or using Mentra, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

02What Mentra is

Mentra pairs with a physical recording device to capture sales calls and meetings, transcribes them, gives live AI-generated suggestions during the call, and produces a structured note afterward. It's a tool to help you run and document conversations — it does not replace your own judgment, and its AI output can be wrong.

03Your account

• You must provide accurate information and keep your login credentials secure.
• You're responsible for everything that happens under your account.
• You must be at least 18 to use Mentra.
• You can delete your account at any time from Settings.

04Recording other people is your responsibility

You agree not to use Mentra to record anyone in a way that violates applicable law, and you agree to indemnify us against claims arising from your failure to obtain any consent required for a recording you made.

05Acceptable use

You agree not to:

• Use Mentra for any unlawful purpose, including recording someone without legally required consent
• Attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service
• Resell or provide the Service to others as your own product
• Upload content to your knowledge base that you don't have the rights to use

06AI output & accuracy

Transcripts, live suggestions, summaries, and next steps are generated by third-party AI models and speech-recognition services. They can be incomplete, out of date, or wrong — including the "directional" answers Mentra gives when it isn't confident enough for a direct answer. You're responsible for verifying anything important before relying on it or repeating it to a customer.

07Your content

You keep ownership of your call recordings, transcripts, notes, and knowledge base content. By using Mentra, you give us the limited right to process that content through the providers listed in our Privacy Policy, solely to provide the Service to you.

08Intellectual property

Mentra, its logo, and its software are owned by us and protected by intellectual property law. These Terms don't grant you any rights to our brand or code beyond using the app as intended.

09Disclaimer of warranties

Mentra is provided "as is." We don't guarantee the Service will be uninterrupted, error-free, or that AI-generated content will be accurate. Recording depends on your device's Bluetooth connection and battery, both outside our control.

10Limitation of liability

To the extent permitted by law, Mentra is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost sales, lost data, or legal consequences from a recording you made.

11Termination

We may suspend or terminate your account if you violate these Terms, including using Mentra to record someone unlawfully. You can stop using Mentra and delete your account at any time.

12Governing law

These Terms are governed by the laws of Thailand, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of Thailand, unless applicable local consumer-protection law in your own country requires otherwise.

13Changes to these terms

We may update these Terms from time to time. We'll update the "last updated" date above, and for significant changes, notify you in the app.